OUR MISSION STATEMENT

The Mission of the Metropolitan Washington Airports Authority’s 911 Center is to serve as the critical link between our public safety responders, our traveling public, and airline clients with the highest level of integrity, cooperation, and dedication.

We are committed to supporting our public safety partners in their quest of protecting life, saving property and assisting the public. Our Standard is excellence and our model of success is teamwork.

ORGANIZATIONAL VALUES

P– Professionalism

Establishing an efficient team through

work ethic and discipline

R- Respect

Treating everyone fairly and embracing

diversity

I– Integrity

Doing what we say we will do and

doing what is right

D– Dedication

Providing excellent customer service to

our partners and the patrons we serve

E- Education

Growth and development through on

going training for all employees

The Metropolitan Washington Airports Authority (MWAA) Emergency Communications Technicians (ECTs) assist the Police and Fire Departments for Reagan National Airport, Dulles International Airport and the Dulles Toll Road. They are the first people the public contacts when emergency assistance is required. The Public Safety Communications Center (PSCC) is the nerve center for emergency communications. Equipped with the latest technology, our ECTs are more capable than ever to receive emergency calls and dispatch police, fire, and emergency medical support whenever they are needed.

ECTs also monitor the location of emergency services personnel from both airports emergency services departments. These workers dispatch  the appropriate type and number of units in response to calls for assistance. All emergency calls go to the Communications Center, where an MWAA ECT handles the call directly or transfers it to the appropriate jurisdiction.