Why we built a Chat Bot powered by AI

"Welcome to our AI-powered Chat Bot. We are currently testing the use of this Chat Bot. As this service is under development, it may not always provide complete or current information or answer all questions.  You are encouraged to review flydulles.com to verify information provided by the Chat Bot and to report to us any inaccurate or misleading information. "
We are exploring the use of AI tools to improve the passenger experience at our airports, in a convenient, efficient way.  Our new Chat Bot feature, for Dulles International Airport, allows the traveling public to access information about our airport in a more concise and conversational manner.
When you submit a question, the Chat Bot searches for relevant content exclusively within the Dulles International Airport website, www.flydulles.com.  When content is identified, we use an Artificial Intelligence program to generate a natural language response for a concise reply to the question.  Since our tool only uses the content contained within the Dulles Airport webpage, there are some questions we won’t be able to answer, as they are not relevant to the Dulles Airport experience.  

AI Principles

The Metropolitan Washington Airports Authority operates Dulles International Airport and Reagan National Airport.  The Authority is committed to continuously improve services to the travelling public as we engage in innovative technologies.   Our use of new technologies, including Artificial Intelligence, focuses on safety and providing the traveling public an enjoyable experience.  

Here is how we apply our standards when engaging with artificial intelligence:

• We are transparent about how and when we use AI. 
• We are committed to leveraging AI in ways that are ethical and aligned with our core values. 
• We use AI as a tool to support and accelerate our work as we serve the traveling public.
• We recognize AI tools may have imperfections, and that accuracy cannot be assumed, and verification is needed.
• We are continuously refining our AI systems to eliminate bias and promote equitable outcomes for all.
• We are committed to using AI responsibly, ensuring fairness and accountability.