News & Publications
EMERGENCIES AT THE AIRPORTS
Introduction - Media Information - Airport Access -Newsgathering- Emergencies
It is the policy of the Airports Authority to cooperate with the news media to the greatest extent possible. Our primary responsibilities, however, are safe and orderly airport operations. When there is an emergency situation at either Dulles or Reagan National that is expected to generate extensive media attention, the following procedures will serve as our guidelines:
Contact Information for Media during Emergencies
The Public Affairs Manager, Media Relations Assistant Manager and/or representatives from the Communications Office, will report to the airport. During regular work hours, staff will also answer media calls in the Public Affairs Office.
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Business Hours:
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(703) 417-8370. Office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. |
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After Hours:
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Dulles Airport Operations (703) 572-2730 for news taking place at Dulles Reagan National Operations (703) 417-8050 for news taking place at Reagan National You may be asked to leave your name and number for a member of the Public Affairs Office to return contact. |
Media Procedures
- Briefings may be conducted by the Airport Manager or Public Safety Manager as the situation warrants. If an aircraft accident is involved, the National Transportation Safety Board (NTSB) investigating team will take charge of the investigation and the release of any information relative to that investigation. In circumstances where only property damage occurs, the Federal Aviation Administration (FAA) may conduct the investigation. Other federal agencies, such as Federal Bureau of Investigations (FBI) and others may be involved.
- Only members of recognized media organizations with appropriate visible identification will be permitted at media briefings and on the Air Operations Area (AOA) or transported to the scene of the emergency. At times, it may be necessary to pool media resources.
- Until the arrival of the Public Affairs Manager, Media Relations Assistant Manager or Communications Office representative, questions regarding the emergency or access to the site will be decided by the Airport Operations Duty Officer or the Public Safety Fire or Police official in charge.
- Based on the nature of the situation at hand, the official in charge will determine any restrictions on the movement of the media that may be necessary to allow a safe and orderly response to an incident.
- Photographs and videotapes may be taken from any area where access has been permitted, however, Public Safety and Airport Operations personnel may restrict the use of flash, strobes, and other high intensity lighting that might affect the response to the situation.
- The media must not restrict the public's access to gates, ticket counters, baggage areas, or other areas in the terminal.
- While the Airports Authority recognizes the importance of interviewing victims of an aircraft or other emergency situation, we believe our first responsibility is to the victims and their families and their right to privacy. If any individuals are reluctant to be interviewed or photographed, the Authority will support their decision.
- In addition, during an aircraft accident, access to passengers may be subject to approval by the involved airline, the Federal Aviation Administration (FAA), the Transportation Security Administration (TSA), the Federal Bureau of Investigation (FBI), and/or the National Transportation Safety Board (NTSB).
- Media representatives are asked not to resist, obstruct, oppose or interfere with any law enforcement officer in the lawful execution of his or her duties, and are not exempt from any federal, state or local laws and will be treated in the same manner as any violator if arrested.
- The Airports Authority will make every effort to provide a working area for Credentialed media.
Briefing Areas for the Media
Dulles Airport - Media Pad, located on the west side of the airport on the upper (ticketing) level.
Reagan National Airport - North terrace of Terminal C, located on the upper (ticketing) level, outside Door #6.Only TV live trucks may park at these locations. Other parking for the media is available in the public parking lots.
If a situation is expected to require an escort for the media to a site on the airfield, the media will be advised where to report at that time.
If a press conference is to be held elsewhere, the media will be advised of the location and parking arrangements.
Information Releases
During an emergency situation, the Airports Authority representative will be able to provide only the following information:
- Date and time of incident
- Name of airline
- Type of aircraft and flight number
- Number of persons on board (if confirmed by the airline)
- Runway affected
- General description of the incident
- Conditions at the scene of the incident
- Impact on airport operations
Note: All other information must be provided by the airline representative or the appropriate federal agency. Airport personnel will only provide information that has been confirmed by either the airline, NTSB, TSA, FBI or FAA.
In a non-aircraft emergency situation, the Public Affairs Manager, Assistant Media Relations Manager or other representative will coordinate the release of information with the Public Safety officials or Operations Officer in charge of the emergency response. Airports Authority Police are in charge of investigating traffic accidents and criminal activities on airport property. Fire officials handle fire and rescue and ambulance operations.
As a rule, during an emergency:
- The cause of an aircraft crash or incident is released by the National Transportation Safety Board (NTSB) after an investigation has been conducted. Until then, no agency will speculate about the cause of the incident.
- The passenger manifest (list of names of passengers and crewmembers on an aircraft) is released by the airline, not the airport.
- Airport security information will be handled by the Transportation Security Administration.
- Information on air traffic control communication with the pilot of an aircraft involved in an incident is released by the Federal Aviation Administration (FAA)
- Initial confirmation of any deaths resulting from the crash of a plane is made by the coroner, medical examiner, or other designated law enforcement officer, and information will not be released until family members are notified.
Agencies Involved in Emergency Situations
Metropolitan Washington Airports Authority Operations Department
The Airport Operations Office assumes operational control of the airport during aircraft emergency situations and the Public Safety Department has control of the rescue and search area.
Metropolitan Washington Airports Authority Police Department
The Airports Police Department is responsible for establishing and maintaining a security line at the incident site and ingress/egress points and patrol the airfield. The law enforcement officers will also maintain constant patrol of the airfield area. When the fire/rescue effort is complete, Incident command is transferred to the Police chief for crash site security. The police department also provides a variety of professional services such as crime investigation; canine explosive teams; and special operations.
Metropolitan Washington Airports Authority Fire Department
The Airports Authority Fire Department is responsible for firefighting and emergency medical rescue operations at Dulles and Reagan National Airports, and river rescue at Reagan National Airport. When fire or rescue effort is imminent, incident command is transferred to the Fire Chief in command.
National Transportation Safety Board (NTSB)
The NTSB and the Transportation Security Administration (TSA) are the federal agencies that investigate aircraft accidents. They also take custody of the aircraft and its contents from the time fire/rescue activities are concluded until a full investigation is completed, or a release is given. Upon the arrival of the NTSB investigating team, the Metropolitan Washington Airports Authority Public Affairs Staff may assume a support role to the NTSB or the FAA at their request.
The NTSB also operates a Family Assistance program intended to provide for the family members of those involved in an aircraft incident, and work with the affected airline’s family assistance officials.
Federal Aviation Administration
Various branches of the FAA have responsibilities in an aircraft emergency. The FAA operates the control towers at Dulles and Reagan National Airports and would control the air traffic during an emergency to permit rescue equipment to proceed to the accident site. Once an alert is initiated by the FAA Air Traffic Control Tower at the Airport, the Airport Operations Office assumes control of the airfield until the emergency is ended.
Transportation Security Administration/Department of Homeland Security
This agency is responsible for airport security screening of passengers and baggage and other security functions at the nation's airports. In an emergency, TSA representatives will work with Authority personnel and public safety to work the incident as well as maintain the security of the airport and processing of passengers through security screening. The Department is also responsible for the Air Marshal Program and Customs and Border Protection.
Airline
The involved airline is responsible for providing information regarding passengers aboard the aircraft and any detailed information about the flight, crew and the aircraft.
Federal Bureau of Investigation (FBI)
The FBI has jurisdiction if a hijacking or hostage taking incident occurs aboard an aircraft that is still on the ground. If the aircraft is in flight, and a hijacking or hostage-taking incident occurs, the FAA has jurisdiction with assistance from the TSA and FBI. Other potential emergencies will involve the FBI as well.
